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New Orleans, Louisiana

Crowne Plaza New Orleans Hotel Reviews

With an ideal location overlooking Bourbon Street, Astor Crowne Plaza New Orleans puts you within steps of the most captivating French Quarter attractions. It also provides luxury accommodations, contemporary amenities and incomparable guest service.
 
See what people are saying about the memorable experiences they've enjoyed at our New Orleans hotel, where we go above and beyond to make your stay productive, comfortable and fun.
  Guest   •   December 17, 2018

Not a Superior Stay but the Valet is awesome

The room left little to be desired. The house keeping didnt even get there until almost 6:00 at night and the room had a bad musty smell. Nothing was really consistent and they need to work on that. One thing was amazing.. the valet. They were the rock stars of my entire trip even though I had an issue they resolved it quickly to everyone satisfaction
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  Guest   •   December 17, 2018

Conveniently located

It's very conveniently located in French Quarter area and reasobably priced than the high end hotels around. As long as you are inside the hotel, it's fine. Did not feel very comfortable walking around after dark. Even during the day, there are too many street drunkards, spitting or throwing up on the sidewalk. Can hear the street noise of people playing drums or playing music all the way to 12th floor - interestingly enough, they provided ear plugs on the bed. Could walk to many places or take the city tram that connected to in and around New Orleans. If you are a vegetarian, you had it - this is not one of the vegetarian friendly towns. It was very hard to find vegetarian food in the hotel or around that area
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  Guest   •   December 16, 2018

Disappointed Spire Member. Nice but...

This was a quick Christmas overnight trip to New Orleans to experience some family time Downtown. My reviews are fact based and may sometimes seem that I expect too much. However, I am a loyal IHG member who has achieved Spire Status and I feel that some things need to be reported so that management can fix the small issues. When checking in, I was recognized as a Spire Member by Michael but was not offered a welcome amenity as I have been in the past. Michael is very hospitable and patient, as you will learn as the writing progresses.. We booked an Alexa room (Not knowing what that was). The Alexa rooms are in a remodeled old building. The rooms have historic charm, including exposed brick on the walls. The rooms in this tower are nice. However the first room we were given had the view of a parking garage and a caved in roof in the building below our room. I called the front desk and got guest services. Don't remember her name, but she didn't seem concerned about my issue and told me I would need to go back downstairs. I was a bit disturbed that she refused to assist since I am a spire member and she was guest services. I mean really. I Trekked back down to Michael. He moved me to a room on the Alexa wing that he said had a view of Canal St. When we got to that room, we looked out the window and saw a couple with their children in the room across the way. Maybe 30 feet. The room was small. It had charm, but not looking forward to a view of another family's room. Back downstairs to see Michael. He moved us to a"Deluxe Floor" in the other tower. Not sure what the deluxe meant. the room was oversized and on the top floor. The room was comfortable but the sounds from the hall were extra noisy. The sound really carried through the halls. So not sure what was the deluxe part. The only window in this room was a small window like you have on a bedroom on your house. Not really a "viewing window" On checkout, the room folio placed under the door overnight indicated, that as an IHG club member, I would receive an email that had a link to check out. I never received such an email. Not sure why their folio indicates something that doesn't happen. I'm sure someone can explain that. So I had to wait in line to check out. We used the valet service to park. $50 to park overnight. Retrieving car took longer than expected but staff was friendly about it. We also stored our bags briefly after checkout with the bell staff. that part was easy and the staff was friendly. I know this review may sound stuck up. But I am a bit of a hotel snob, which is why I exclusively deal with IHG properties. This was my first at a Crowne Plaza property. I expected more and was disappointed. I like to tell the facts so that you can make an informed decision about where to stay. the room rates in NOLA are higher than most places. I don't feel that this Crowne Plaza lived up to the price and expectation. Our next weekend getaway will probably not be at this IHG property
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  Guest   •   December 16, 2018

Large room with view of Canal St.

This hotel is located on Canal St. at Bourbon, which makes it an ideal location for exploring the French Quarter.The property is well maintained and staff were friendly and helpful. Our room was spacious with a view of Canal St. The bed was very comfortable. There are a number of restaurants and shops within walking distance, as well as public transportation. Good value in a 4 star hotel
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  Guest   •   December 15, 2018

One of our favorites

Everyone is very friendly and helpful. The rooms are comfortable and affordable. They provide ear plugs for the guests because there is construction in the area. It is a few blocks from the quarter and Jackson Square. Highly recommend this hotel. Bonus if you are and IHG memeber
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