Is parking available at the Crowne Plaza New Orleans?
AValet parking is available for standard vehicles at $49 + tax per day. Parking for oversized vehicles at $57 + tax per day. Self Parking is offsite and not managed by hotel
Q
Does the hotel have Wi-Fi?
AWe offer free Wi-Fi on property.
Q
Does the hotel offer an airport shuttle?
AYes, we offer airport transportation that can be arranged through our website.
NEW ORLEANS TRAVEL TIPS
General
Q
What time is check-in and check-out?
ACheck-in time is 4pm. Check-out: is 11am.
Q
Does the hotel offer free Internet and WiFi ?
ABasic WiFi is free. You may upgrade your service at a cost.
Q
Is smoking allowed on property? In the guestrooms?
AThe hotel is a smoke-free environment. If you smoke in the guestrooms, there will be a $250 cleaning charge.
Q
Does the hotel offer room service?
ARoom service is available 24 hours.
Q
Does the hotel have a pool?
AThe hotel has an outdoor heated pool open April 1 -November 1.
Q
Does the hotel have a business center?
AThe hotel has a 24 hour business center where you have access to a computer, printing and copying.services.
Q
Does the hotel have a fitness center?
AThe hotel has a fitness center, open 24 hours a day.
Q
Do the guestrooms have safes?
AAll guestrooms have laptop size safes in the rooms.
Q
Do guestrooms have refrigerators and/or microwaves?
AThe guestrooms do not have refrigerators or microwaves. Refrigerators can be rented at a cost.
Transportation/Directions
Q
Where is the hotel located?
AThe hotel is located on the corner of Canal and Bourbon Street, a very popular corner of the city. From the airport, shared shuttle or taxi are the best ways to get to the hotel. For more information please visit Location.
Q
What transportation is available in the city?
ANew Orleans is a very walkable city. Options to navigate the city include Street Car, Taxi, Peddle Cabs.
Q
Is there transportation to/from (MSY) Louis Armstrong New Orleans International Airport?
AYou may request a taxi in the baggage claim level of the airport. You may also reserve a shuttle at the baggage claim level of the airport. (Reserve in advance)
Q
How far is the hotel from (MSY) Louis Armstrong New Orleans International Airport?
AThe hotel is 20 miles from the airport. In normal traffic, it takes approximately 25 minutes.
Q
What are the hotel's cross streets?
ABourbon St and Canal St.
Q
Does the hotel offer valet parking?
AThe hotel offers valet parking for $49 plus tax.
Reservations
Q
Who do I contact to modify my reservation if I booked on an external site?
AIf you made a reservation outside of this site or IHG.com, you need to contact the external site in order to make changes to reservation.
Q
What is the hotel's cancelation policy?
AReservations must be canceled at least 72 hours prior to arrival to avoid a one night penalty. During special events, the cancelation policy may be different and will be confirmed at the time of booking.
Q
What do I need to check-in?
AAt check-in you will be asked for the ID of the person who's name is on the reservation as well as a form of payment to cover the Room and Tax and incidental hold.
Q
What types of payment are accepted at the hotel?
AAll major credit cards and checks sent at least 14 days in advance are accepted.
Q
What deposit is required for incidentals?
AThe hotel authorizes the credit card for $50 per night to cover any incidental that you bill to your room (I.e. Room Service or restaurant charges)
Q
What is the hotel's credit/debit card deposit policy?
AIf your room and tax is not pre-paid or covered by another party, at check-in your credit card will be charged for room and tax charges plus $50 per day.
Q
Does the hotel have connecting rooms?
AThe hotel has connecting rooms. Please contact the hotel for this request. We cannot guarantee connecting rooms but we will do everything we can to honor this request
Q
Are accessible rooms available?
AAccessible rooms are available. These rooms can be reserved online. If you reserve a standard room, please contact the hotel and we will let you know what assessable rooms are available
Q
Do you have an early departure fee?
AWe will verify your departure date at check-in. There will be a $50 fee if you change your departure date after check-in.
Experience New Orleans
Q
Where is New Orleans Jazz Fest Held?
AJazz Fest is held annually at the Fair Grounds Race Course in the historic Mid-City, just 3.8 miles from our hotel. The exact address is 1751 Gentilly Blvd., New Orleans, LA 70119. Throughout the festival guests can take in some of the best contemporary jazz music in the world, as well as festive events and authentic New Orleans cuisine from food trucks, vendors and popular eateries.
Q
Where do New Orleans locals eat?
AGo beyond the French Quarter to live and eat like a local. When in New Orleans, after you hit the famed Bourbon Street area, head to some nearby neighborhoods to experience some of the best Cajun cuisine. Bywater is home to a thriving dining scene. Check out Elizabeth's for New Orleans-inspired dishes, and Satsuma for breakfast. Parkway Bakery & Tavern in Mid-City is a local favorite, and Pacal's Manale in Uptown is where to get the best oysters in town.
Q
Which New Orleans ghost tour is best?
AThe city's most popular tour is the Ghosts of New Orleans Tour which is a mix of New Orleans' most famous haunted locations, as well as some disturbing, lesser-known haunted locations. The tour starts at 798 Chartes Street in the French Quarter. Get spooked in New Orleans and discover all the voodoo, ghosts and hauntings in town on this epic and historic tour.
Q
When is New Orleans hurricane season?
AHurricane season on the Atlantic runs from June through November with August and September being the biggest threat. Don't let that hinder your travel plans though, as the fun still goes on rain or shine. New Orleans is one of the most well-prepared city's in the world for weathering modern day storms.
Q
When is New Orleans Mardi Gras?
AMardi Gras, or "Fat Tuesday," is the last day of the Carnival season as it always falls the day before Ash Wednesday, the first day of Lent. Most visitors will plan to arrive no later than the weekend before the big event in order to enjoy an extended weekend full of activities, dancing, incredible cuisine and art.
