FREQUENTLY ASKED QUESTIONS
Q: What time is check-in and check-out?
A: Check-in time is 4pm. Check-out: is 11am.
Q: Does the hotel offer free Internet/WiFi ?
A: Basic WiFi is free. You may upgrade your service at a cost.
Q: Is smoking allowed on property? In the guestrooms?
A: The hotel is a smoke-free environment. If you smoke in the guestrooms, there will be a $250 cleaning charge.
Q: Does the hotel offer room service?
A: Room service is available 24 hours.
Q: Does the hotel have a pool?
A: The hotel has an outdoor heated pool open April 1 -November 1.
Q: Does the hotel have a business center?
A: The hotel has a 24 hour business center where you have access to a computer, printing and copying.services.
Q: Does the hotel have a fitness center?
A: The hotel has a fitness center, open 24 hours a day.
Q: Do the guestrooms have safes?
A: All guestrooms have laptop size safes in the rooms.
Q: Do guestrooms have refrigerators and/or microwaves?
A: The guestrooms do not have refrigerators or microwaves. Refrigerators can be rented at a cost.
Q: Where is the hotel located?
A: The hotel is located on the corner of Canal and Bourbon Street, a very popular corner of the city. From the airport, shared shuttle or taxi are the best ways to get to the hotel. For more information please visit Location.
Q: What transportation is available in the city?
A: New Orleans is a very walkable city. Options to navigate the city include Street Car, Taxi, Peddle Cabs.
Q: Is there transportation to/from (MSY) Louis Armstrong New Orleans International Airport?
A: You may request a taxi in the baggage claim level of the airport. You may also reserve a shuttle at the baggage claim level of the airport. (Reserve in advance)
Q: How far is the hotel from (MSY) Louis Armstrong New Orleans International Airport?
A: The hotel is 20 miles from the airport. In normal traffic, it takes approximately 25 minutes.
Q: What are the hotel's cross streets?
A: Bourbon St and Canal St.
Q: Does the hotel offer valet parking?
A: The hotel offers valet parking for $42.00 plus tax.
Q: Who do I contact to modify my reservation if I booked on an external site?
A: If you made a reservation outside of this site or IHG.com, you need to contact the external site in order to make changes to reservation.
Q: What is the hotel's cancelation policy?
A: Reservations must be canceled at least 72 hours prior to arrival to avoid a one night penalty. During special events, the cancelation policy may be different and will be confirmed at the time of booking.
Q: What do I need to check-in?
A: At check-in you will be asked for the ID of the person who's name is on the reservation as well as a form of payment to cover the Room and Tax and incidental hold.
Q: What types of payment are accepted at the hotel?
A: All major credit cards, cash and checks sent at least 7 days in advance are accepted.
Q: What deposit is required for incidentals?
A: The hotel authorizes the credit card for $50 per night to cover any incidental that you bill to your room (I.e. Room Service or restaurant charges)
Q: What is the hotel's credit/debit card deposit policy?
A: If your room and tax is not pre-paid or covered by another party, at check-in your credit card will be charged for room and tax charges plus $50 per day.
Q: Does the hotel have connecting rooms?
A: The hotel has connecting rooms. Please contact the hotel for this request. We cannot guarantee connecting rooms but we will do everything we can to honor this request
Q: Are accessible rooms available?
A: Accessible rooms are available. These rooms can be reserved online. If you reserve a standard room, please contact the hotel and we will let you know what assessable rooms are available
Q: Do you have an early departure fee?
A: We will verify your departure date at check-in. There will be a $50 fee if you change your departure date after check-in.
Q: Where is New Orleans Jazz Fest Held?
A: Jazz Fest is held annually at the Fair Grounds Race Course in the historic Mid-City, just 3.8 miles from our hotel. The exact address is 1751 Gentilly Blvd., New Orleans, LA 70119. Throughout the festival guests can take in some of the best contemporary jazz music in the world, as well as festive events and authentic New Orleans cuisine from food trucks, vendors and popular eateries.
Q: Where do New Orleans locals eat?
A: Go beyond the French Quarter to live and eat like a local. When in New Orleans, after you hit the famed Bourbon Street area, head to some nearby neighborhoods to experience some of the best Cajun cuisine. Bywater is home to a thriving dining scene. Check out Elizabeth's for New Orleans-inspired dishes, and Satsuma for breakfast. Parkway Bakery & Tavern in Mid-City is a local favorite, and Pacal's Manale in Uptown is where to get the best oysters in town.
Q: Which New Orleans ghost tour is best?
A: The city's most popular tour is the Ghosts of New Orleans Tour which is a mix of New Orleans' most famous haunted locations, as well as some disturbing, lesser-known haunted locations. The tour starts at 798 Chartes Street in the French Quarter. Get spooked in New Orleans and discover all the voodoo, ghosts and hauntings in town on this epic and historic tour.
Q: When is New Orleans hurricane season?
A: Hurricane season on the Atlantic runs from June through November with August and September being the biggest threat. Don't let that hinder your travel plans though, as the fun still goes on rain or shine. New Orleans is one of the most well-prepared city's in the world for weathering modern day storms.
Q: When is New Orleans Mardi Gras?
A: Mardi Gras, or "Fat Tuesday," is the last day of the Carnival season as it always falls the day before Ash Wednesday, the first day of Lent. Most visitors will plan to arrive no later than the weekend before the big event in order to enjoy an extended weekend full of activities, dancing, incredible cuisine and art.