FREQUENTLY ASKED QUESTIONS
Q: What time is check-in and check-out?
A: Check-in time is 4pm. Check-out: is 11am.
Q: Does the hotel offer free Internet/WiFi ?
A: Basic WiFi is free. You may upgrade your service at a cost.
Q: Is smoking allowed on property? In the guestrooms?
A: The hotel is a smoke-free environment. If you smoke in the guestrooms, there will be a $250 cleaning charge.
Q: Does the hotel offer room service?
A: Room service is available 24 hours.
Q: Does the hotel have a pool?
A: The hotel has an outdoor heated pool open April 1 -November 1.
Q: Does the hotel have a business center?
A: The hotel has a 24 hour business center where you have access to a computer, printing and copying.services.
Q: Does the hotel have a fitness center?
A: The hotel has a fitness center, open 24 hours a day.
Q: Do the guestrooms have safes?
A: All guestrooms have laptop size safes in the rooms.
Q: Do guestrooms have refrigerators and/or microwaves?
A: The guestrooms do not have refrigerators or microwaves. Refrigerators can be rented at a cost.
Q: Where is the hotel located?
A: The hotel is located on the corner of Canal and Bourbon Street, a very popular corner of the city. From the airport, shared shuttle or taxi are the best ways to get to the hotel. For more information please visit Location.
Q: What transportation is available in the city?
A: New Orleans is a very walkable city. Options to navigate the city include Street Car, Taxi, Peddle Cabs.
Q: Is there transportation to/from (MSY) Louis Armstrong New Orleans International Airport?
A: You may request a taxi in the baggage claim level of the airport. You may also reserve a shuttle at the baggage claim level of the airport. (Reserve in advance)
Q: How far is the hotel from (MSY) Louis Armstrong New Orleans International Airport?
A: The hotel is 20 miles from the airport. In normal traffic, it takes approximately 25 minutes.
Q: What are the hotel's cross streets?
A: Bourbon St and Canal St.
Q: Does the hotel offer valet parking?
A: The hotel offers valet parking for $42.00 plus tax.
Q: Who do I contact to modify my reservation if I booked on an external site?
A: If you made a reservation outside of this site or IHG.com, you need to contact the external site in order to make changes to reservation.
Q: What is the hotel's cancelation policy?
A: Reservations must be canceled at least 72 hours prior to arrival to avoid a one night penalty. During special events, the cancelation policy may be different and will be confirmed at the time of booking.
Q: What do I need to check-in?
A: At check-in you will be asked for the ID of the person who's name is on the reservation as well as a form of payment to cover the Room and Tax and incidental hold.
Q: What types of payment are accepted at the hotel?
A: All major credit cards, cash and checks sent at least 7 days in advance are accepted.
Q: What deposit is required for incidentals?
A: The hotel authorizes the credit card for $50 per night to cover any incidental that you bill to your room (I.e. Room Service or restaurant charges)
Q: What is the hotel's credit/debit card deposit policy?
A: If your room and tax is not pre-paid or covered by another party, at check-in your credit card will be charged for room and tax charges plus $50 per day.
Q: Does the hotel have connecting rooms?
A: The hotel has connecting rooms. Please contact the hotel for this request. We cannot guarantee connecting rooms but we will do everything we can to honor this request
Q: Are accessible rooms available?
A: Accessible rooms are available. These rooms can be reserved online. If you reserve a standard room, please contact the hotel and we will let you know what assessable rooms are available
Q: Do you have an early departure fee?
A: We will verify your departure date at check-in. There will be a $50 fee if you change your departure date after check-in.